Our digital partner – Friday

About Friday


Founded in 2009 and based in Clerkenwell, Friday is an ambitious agency that plans, designs and builds digital services – core business-critical services that their clients’ customers log into (to make a payment, manage their supply chain or treasury, book an appointment, view their x-ray, etc).

This puts Friday at the heart of its clients’ digital transformation programmes:

  • Defining their Target Customer Experience
  • Designing the digital services their customer’s use
  • Building the systems and platforms that drive those services
  • Helping clients adopt modern, natively-digital ways of working, to “do digital better”

A blended approach to digital 


Friday is a modern digital practice with a methodology that blends two disciplines:

  • Service Design – providing customer-centric strategy and design for service experiences
  • Modern Engineering – building and integrating robust services using modern tools and methods

Friday delivers business-critical commercial projects as large programmes work. They work in agile, iterative and transparent ways, using highly visual and engaging collaborative techniques. They mix planning-and-thinking with designing-and-building. This helps cut away the clutter to get to what’s really important – why people will use the thing they’re making, and why it will be successful.


We’re in great company


RCSLT joins an impressive client list that boasts household names including:

  • HSBC
  • Channel 4
  • Vodafone
  • British Red Cross
  • Nuffield Health



Read more about our digital transformation:

What are we doing?

Why are we doing it?

How are we going to do it?