June 2017


A user journey is a map of each click and action a website user performs (or can perform) on a website. In other words, a user journey can show the path a user took (or will take) to get somewhere or do something on a website. Why map out user journeys? Mapping user journeys is[…]

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As you probably know by now, we are in the middle of a digital transformation that will help us improve the site and change the way in which we work. One of the more visible ways we’ll be improving the service is by updating our website, but we’re also making changes behind the scenes too.[…]

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We’ve asked some of our members to take the RCSLT sitemap challenge to help us design the navigation for our new site. Previously, we’ve asked members to participate in a card sorting exercise, and now we have those results, we’re moving on to the next stage of our development – tree testing. What is tree testing?[…]

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